Warranty Process
Welcome to Tooltech Australia's Warranty Information Page
At Tooltech Australia, we are dedicated to providing top-quality tools and equipment. All products purchased from us come with a warranty managed by their respective manufacturers or distributors. Here’s how we handle warranty claims on your behalf:
1. Understand Your Warranty
Each product’s warranty policy is determined by its manufacturer or distributor. For specific details on what is covered, please refer to the manufacturer’s warranty policy.
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2. Contact Us for Assistance
If you need to make a warranty claim, you can contact Tooltech Australia directly. We will manage the warranty claim process with the distributor on your behalf.
3. Provide Required Documentation
To help us process your claim efficiently, please provide the following:
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- A copy of your purchase receipt or proof of purchase.
- A detailed description of the issue with the product.
- Photos or videos of the defect, if applicable.
4. Submit Your Claim to Us
Email your warranty claim details to info@ttechtools.com.au using the template provided below. We will handle the communication with the distributor and keep you updated throughout the process.
5. Follow Up
Once we receive your claim, we will work with the distributor to resolve the issue. We will keep you informed about the status of your claim and any further actions required.
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Warranty Claim Email Template
Subject: Warranty Claim Request for [Product Name/Model] - [Your Order Number]
Dear Tooltech Australia Support Team,
I hope this message finds you well.
I would like to initiate a warranty claim for a product I purchased from Tooltech Australia. Here are the details of my claim:
Product Name/Model: [Product Name/Model]
Purchase Date: [Purchase Date]
Order Number: [Order Number]
Description of Issue: [Detailed description of the problem]
Attachments: [Attach photos, videos of the issue]
Please process this claim with the distributor on my behalf and keep me informed of any developments or additional information required. I appreciate your assistance in handling this matter.
Thank you for your support.
Best regards,
[Your Full Name]
[Your Contact Information]
[Your Address (if applicable)]
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Need Help?
If you have any questions or need further assistance, don’t hesitate to contact us. We are here to help!
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